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Shipping Information

Shipment

Shipments may only cover the Territories and Nations provided on our website. Purchase requests from Countries not included among those shown in the General terms and conditions of sale will not be accepted by Sandro.B.

The shipments to Countries that are not part of the European Union are subject to customs duties, import charges and local taxes based on the laws of the Country of residence. Customs duties, import charges and local taxes are not included in the price of the product. For further information on any duties or taxes applicable in his Country of residence or destination of the products, the Customer is invited to check with the relevant  authorities in the Country of residence or destination. All additional costs, charges, taxes and/or duties payable in any given Country, under whatever title, to the products ordered under the general terms and conditions of sale are the exclusive responsibility of the Costumer.

As required by International Laws regulating Commerce and Trade of imports and exports, all shipments from Sandro.B are accompanied by a commercial invoice stating the exact total value of products purchased.

Orders will be shipped to shipping address confirmed by Paypal in payment transaction.

Shipping costs


Values for Italy and European Union includes VAT 22%

Combined Shipping
Each additional item is free shipping.


Couriers

In the attempt to fulfill a wide range of requirements, Sandro.B opted for EMS Express Mail Service and UPS courier.

EMS is the courier service provided by National Post, signature is required for delivery. The service is provided all over the world by National Posts. The number of delivery attempts depends on the Country of destination. If the expected delivery attemps are unsuccessful the parcels will be available for pick up at local post office and the hold time depends on the Country of destination.
In United States EMS is provided by USPS. After the 1st delivery attempt the package will be available for pick-up at local post office and USPS will hold the parcel for 5 days, if unclaimed it will be sent back to the sender.


Delivery times

EMS average delivery times

The information above is purely indicative and under no circumstances binding on Sandro.B. 


UPS delivery times

EUROPE - next business day to almost all European business centres
USA - 2 business days delivery to most addresses in the United States
OTHER COUNTRIES WORLDWIDE - 2-3 business days

Deliveries may incur slight delays during holiday periods, especially Christmas. According to our experience, deliveries takes longer than average delivery times starting from November. Couriers do not deliver on national holiday days or on weekends.

UPS doesn't deliver to P.O. Boxes

Deliveries to P.O. Boxes is possible by EMS except for the following Countries:


Sandro.B has the right to decide the Courier service and to ship the items in more than one shipment. Sandro.B will evaluate several factors like the Country of destination, the local Customs procedures and the insurance cover. If Sandro.B decide to ship in more than one shipment, the customer will not be charged with additional shipping costs.

If the package is not successfully delivered due to a lack of cooperation from the Customer (wrong telephone number, wrong address, absent at address, not withdrawal at post office, non-compliance with import regulations) and if the package is sent back to Italy, any import charages or customs duties that may be assessed upon re-entry to Italy will be deducted from any eventual reimbursement.

Shipment tracking

Once the goods have been shipped, the customer will receive a confirmation e-mail, with the tracking number.
EMS shipments are traceable on www.track-trace.com/post or on the National Post website of the destination Country. EMS shipments to United States are traceable on www.usps.com

EMS tracking information is not available for the following Coutries of destination:

UPS shipments are traceable on www.ups.com


Shipping insurance

Shipments are fully insured (theft, damaging and loss insurance).
In the event that the packaging or boxing of the products ordered reaches its destination visibly damaged, the Customer is invited to refuse to accept the delivery from the carrier/courier or accept the delivery "with rights reserved”.


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